Policies

Online Alcohol Sales – Liquor License 60500652

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

You must be over the age of 18 to order alcohol from this website.

Give written instructions to deliverer (in Terms & Conditions) You must give written instructions to the person responsible for delivering the alcohol.
The written instructions must require the alcohol to be delivered:
I. to the adult who placed the order (include their name in the instructions)
II. to another adult at the delivery address who can accept the order on behalf of the person who placed the order
III. If the delivery is made on a day after the day the order is taken, or the sale was made online, in accordance with the customer’s instructions (such as delivery to another address or an unoccupied address).

Shipping Policy

We have no set courier service, we use multiple companies and use our own staff drivers on occasion.

Victoria Whitelaw Beautiful Flowers Privacy Policy

Victoria Whitelaw Beautiful Flowers regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Victoria Whitelaw Beautiful Flowers users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Victoria Whitelaw at
(03) 9821 4613.

Collection of Information

In order to use the Victoria Whitelaw Beautiful Flowers website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Victoria Whitelaw Beautiful Flowers is collected via correspondence from you or your
company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Victoria Whitelaw Beautiful Flowers customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at victoria@victoriawhitelaw.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at victoria@victoriawhitelaw.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and
postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Victoria Whitelaw Beautiful Flowers uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at victoria@victoriawhitelaw.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Redelivery

A redelivery fee equal to the original cost will apply following an unsuccessful delivery attempt (eg. We have been provided with an incorrect delivery address or the recipient is not available to receive the flowers during the requested delivery time).

If it is necessary for a security person, concierge, hospital ward, receptionist or mail room attendant to accept the flowers on behalf of the recipient Victoria Whitelaw Beautiful Flowers cannot be held responsible for the flowers from this point on.

Substitution

Victoria Whitelaw Beautiful Flowers will endeavor to match the product selected from our online store. However, if the product is unavailable an alternative flower will be substituted. Please remember, flowers are products of nature therefore their colour may differ from that pictured and their availability may be affected by circumstances beyond our control.

If you require a particular flower and/or colour please feel free to contact the store on +61 3 9821 4613 to place your order.

All pricing is in Australian dollars